Help Centre

We dispense a wide range of medicinal cannabis products — oils, flower, capsules, pastilles, wafers and more — from all major Australian suppliers. Stock varies based on availability and approvals.

Yes. Let your doctor know during your consult or speak with our pharmacists for product guidance.

As medicinal cannabis is an unregistered medicine in Australia, we cannot advertise lists or products publicly or online. Within the Patient Portal, you can access further information on specific products that have been prescribed to you by your practitioner.

Yes. We will always seek to obtain a specific brand or product for you, if your prescription allows. Please reach out to our Pharmacists to discuss your options with Special Orders.

• Substitution

If your script allows for substitution, you'll be able to select a pharmacist-recommended alternative of the same strength, format and dosage. The Portal will guide you through this when placing your order.

However, if your doctor has ticked "brand substitution not permitted" on your script, we are unable to allow for substitution options.

• Pre-Order

If the product is only a few days away (usually 2–3 business days), we may offer a Pre-Order option. You can order and pay upfront, and we’ll dispense and dispatch your medicine as soon as stock arrives.

Medicinal cannabis is a prescription Schedule 4 or Schedule 8 medicine, therefore we cannot accept returns or exchanges. If there is a faulty issue with your medication, please complete this form.

A pharmacists may issue a refund at their discretion if the prescription you have ordered does not meet regulatory standards. For example, if you have exceeded your monthly limit.

If issued, refunds will be processed before any products are dispatched.

Please note, the time frame in which refunds are processed will depend on your bank.

For more information, please visit our Refund Policy page.

Under the menu tab of the Patient Portal, you will be able to access your 'Order History'. Within this page, you’ll be able to download your pharmacy receipt for each of your past and existing orders placed using the portal. 

For each medicine you've been dispensed, the 'Your Rating' section allows you to rate the product (out of 5 stars) based on your experience and leave any notes, comments and feedback.

You have the ability to allow your comments to be made visible in Community Reviews. Community Reviews is a function we are working on, launching in 2026.

No, all SAS-B or AP pathway medicinal cannabis products are non-ARTG or non-PBS items currently in Australia. Therefore, it is not currently listed on the PBS and are considered private scripts.

Some health insurance companies will cover some cost, but it depends on your level of cover.

We recommend you liaise with your insurance provider to best understand your cover when it comes to Medicinal Cannabis.

If you are experiencing any serious adverse effects, please seek medical attention immediately. Common serious side effects include: increased heart rate, difficulty breathing, severe panic attacks. 

If you’re feeling some side effects but not sure if they are severe, you can still let us know. Common non-serious side effects are dizziness, dry mouth, drowsiness. Fill out the Adverse Event form here, a member of the Astrid Patient Care team will review and aim to reach out to you within the next business day.

Scripts for Schedule 4 medicines are valid for 12 months, and Schedule 8 medicines are valid for 6 months from the date written.

Please note, most flower scripts are Schedule 8 scripts in Australia – therefore will only last for 6 months (even if there are still repeats remaining).